German Cloud Product Support Associate/E
CPL
Galway
Your main responsibilities will include: Analyse the incident, research solutions and provide solid answers easily understood by customers. Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels. Document solutions to known issues and consulting questions. Develop technical solutions to be posted to both internal and external knowledge base. Liaising with Development & Field Teams to identify bugs and missing product functionality for future releases. Liaising with product management to identify and report bugs. Document issues in a CRM system and defects in our engineering tracking tool. Act as a liaison between our Product Management and Engineering teams. Collaborate with other employees by providing important customer feedback, process‐improvement suggestions, new troubleshooting tips and other actions that involve improving our product. Adhering to SLA’s and providing high Customer Satisfaction. Experience Required: Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a related field. Fluency in English and German is essential. Familiarity with general IT concepts. Solid understanding of Internet technologies. Familiarity with general business terms and processes. Preferred (but not explicitly required): Knowledge of any one object oriented programming language (Java, ++, ABAP/4 etc. Familiarity with HTTP/HTTPS protocols as well as XML. Familiarity with RDBMS database concepts. Familiarity with operating system, networking concepts. Awareness of security protocols. Knowledge of File Transfer protocols. Experience with HRIS systems. Passionate about learning new concepts and technologies. Excellent problem solving & analytical ability. Strong team player and comfortable working on own initiative. Excellent communication and presentation skills to effectively explain a solution to a customer's problems. Strong time management and multi tasking capabilities. Flexibility with working hours. Interested candidates please apply below. Required language: German. This job originally appeared on RecruitIreland.com.
2591 days ago