Technical Support Analyst

Sigmar Recruitment

Galway

Technical Support Analyst. Overview: This is a vibrant role liaising with multiple teams helping resolve issues and contribute to ongoing projects revolving around support tools, knowledge management to name a few. Responsibilities: Customer liaison via phone, email or remote control. Technical fault analysis & troubleshooting. Keep customers informed of the status of their helpdesk issues. Respond quickly to issues, escalating to product development team where required. Requirements: Experience of PC networking hardware/software concepts. Familiar with SQL / MS SQL server and databases. Exposure to Windows 7 / 10 / Server 2012 in a network environment. Root cause analysis and replicate and test problems in multiple environments. For further information on this vacancy or any other I.T position advertised please contact Karl Lippett on 091 455 304 or klippett@sigmar.ie. This job originally appeared on RecruitIreland.com.

2455 days ago