French Customer Service Specialist required with 2 years plus experience in a multinational environment. Galway.

Responsibilities:

• Process all orders received via CRM system and review and maintain customers open orders on a daily basis
• Responsible for all facets of assigned customers.
• Resolve e-mail, fax and telephone issues with customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
• Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
• Stay current with inventory levels and requirements
• Responsible for making sure any customer account changes are communicated to relevant owner(Sales team)
• Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
• Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts
• Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
• Complete all customer or staff requested reporting
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.

Requirements:

• Must have 2 - 3 years customer service experience in a multinational environment.
• Fluent French, both written and verbal is essential
• SAP or other ERP system experience a significant advantage

For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie