Customer Service Specialist with 2 languages


Who are the client?


A leading multinational company in the Medical Devices sector is recruiting a Multilingual Customer Services Specialist for their site in Galway. Suitable candidates will be fluent in English and 2 other languages from French, German and Spanish.


What will I be doing?

• Processing all orders received via CRM system from each LRD
• Communicating proactively with internal and external customers regarding order status
• Reviewing and maintaining customers' open orders on a daily basis
• Investigating and resolving order processing issues reported by customers or as requested by employees
• Responsible for all facets of assigned customers
• Resolving e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability, terms, delivery
• Working with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
• Staying current with inventory levels and requirements
• Responsible for making sure any customer account changes are communicated to relevant owner
• Keeping up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
• Keeping Team Lead informed of all changes, issues and potential concerns of all customer accounts
• Working with warehouse or supply chain personnel as needed
• Completing all customer or staff requested reporting
• Developing and maintaining customer(ROI) and employee relationships
• Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.

• Third level degree with 1-2 years' experience in a similar customer focused role
• Proficient in MS Word, Excel and Outlook
• Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
• Strong communication skills
• Work independently and on a team and excellent time management
• SAP or other ERP system experience a significant advantage
• Fluent in 2 of the following languages - German, French, Italian and Spanish