Key Responsibilities

Report Writing

• Developing and maintaining reports, using Business Objects

• Timely production and distribution of reports extracted from all systems, with close attention to detail and a high level of accuracy
• Contribute to new business reporting requirements, report transformation and system integration projects as they arise
• To support and administrate designated applications as required by IT and Site Management

• Provide full implementation support across complex projects and issues through testing, training, go live planning , on-going support & issue resolution
• Manage resolution and feedback during priority incidents
• Provide documentation to support implementations
• Provide customer support services across multiple environments
• Provide support services to other business teams when required

Problem Solving

• Root Cause Analysis. Establish common system/data issues and root cause. Own corrective action plan to ensure root causes are eliminated

• Gather relevant information about issues

• Analyse issues, replicate within test environment

• Seek expert input where appropriate to resolve

• Consider short term workarounds where appropriate

• Raise and manage development tasks as needed

• Test & deliver software fixes

• Share, promote knowledge between colleagues and other teams

Key Competencies and Experience

• IT Graduate

• Minimum of 5 years’ experience in a progressive IT environment

• Be a self-starter with excellent communication skills and a flexibility of approach to deal with a dynamic business environment.

• Excellent communication skills, both written and oral

• Experience of working across a multi-disciplinary team

• Recognise & resolve priority issues effectively

• Understands core business processes in relation to software modules

• Achieves delivery deadlines

• Ability to manage problems through to conclusion

• Seeks to improve internal processes

• Commercially alert

• Quick learner

• Effective decision maker

• Organised and results orientated

• Experience with Microsoft technologies such as Business Objects/Windows OS and desktops.

• Creative and effective problem solving skills

• Flexibility in working hours