Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As an iTunes Store Advisor you will provide technical support and customer service to iTunes Store customers via phone, chat and/or email on issues such as account & billing, purchase downloads, authorisation, iTunes Gift Cards and many other categories. You will be required to follow standard guidelines and procedures to support you in responding to our customers. There will also be an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognising more complex problems and escalating accordingly. Advisors generally perform one of the tasks noted above but can be asked to support other tasks as needed. Be a customer focused person who is self-motivated, friendly and has a passion to solve customer issues in an efficient and effective manner.

NOTE: This is a full time permanent position allowing you to work either onsite at our Lavitt's Quay offices in Cork City centre or as an At Home Advisor from your own home. For the work from home position, we can consider candidates from cities across the Republic of Ireland. You do not need to be living in the city listed above in order to be considered for this role.

Key Qualifications:
oOutstanding communication skills, verbal and written
oExcellent interpersonal skills
oExperienced in resolving complex customer service issues
oDedicated to improving customer satisfaction and enriching the Apple customer experience
oReinforce customer's loyalty to the brand and create promoters
oFlexibility - willing to take on additional tasks and assist in the execution of new projects
oAnalytical and detail oriented
oTarget oriented with good organization skills - can deliver results on time
oExcellent problem solving skills - the drive and motivation to take a problem and troubleshoot to a resolution is a requirement
oCan identify opportunities for process improvement and develop solutions that target root causes
oCan relate to and communicate with all types of situations and customers (internal and external)
oAmbitious and motivated to develop the role and add value to the business
oDedicated to improving customer satisfaction
oMaintains a positive attitude through periods of change and is professional in all work situations
oGood speed of typing a plus

Description:
o To provide basic to moderately complex support to Apple customers on all iTunes Store related topics as mentioned above
o To develop and maintain strong, professional relationships with all Apple's customers by offering tailored experience and solutions
o To demonstrate a high level of customer service when helping a customer and if necessary, to escalate complex issues to a more experienced Advisor
o To escalate feedback to the team manager on emerging issues or system issues

Education:
o Have fluent German and English
o Ideally a previous experience in providing customer focused solutions
o An appreciation of the IT environment, preferably with Apple products
o A high level of computer literacy

Additional Requirements:
This is a full time permanent position allowing you to work either onsite at our Lavitt's Quay offices in Cork City centre or as an At Home Advisor from your own home. For the work from home position, we can consider candidates from cities across the Republic of Ireland only. Should you wish to put forward an application for the At Home Advisor position, you will need to provide proof that your designated workstation can provide the following:

o A private workspace with a door that closes, without noise or distraction
o An ergonomic chair & desk
o A high speed hard wired internet connection (minimum 5Mbps download / 1Mbps upload) from a reliable provider