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Employer Collins Mcnicholas Recruitment
Job Title Technical Medical Specialists
Description

Technical Medical Specialist with one year's experience in a regulated environment. Fluency in either German, French or Italian is essential. Galway City

Responsibilities:

  • Provide first level support in resolving customer complaints and improving customers experience
  • Central source for data regarding product performance that then is used by Marketing, Manufacturing, etc...
  • Resolve customer issues in an efficient and timely manner and within agreed Service Level Agreements
  • Continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints
  • Develop and maintain areas of expertise in product specialism’s required for role.
Requirements:

  • Experience in working in a regulated environment and be capable of providing excellent customer support with challenging technical complaints.
  • Ideally the individual would have scientific qualification with minimum 1 year experience.
  • Fluency in one of the following languages, German, French or Italian. Must be fluent in English.
  • Experience in Trouble shooting/Technical query handling essential.
  • Communicate technical knowledge to both customers and colleagues as necessary.
  • Flexibility to react to the changing business goals.
  • Strong IT experience i.e. SAP, CRM package, SFDC etc.
For a confidential discussion and a more detailed job spec (more information on the role), please contact Noeleen Stewart on 091-706712 or email noeleen.stewart@collinsmcnicholas.ie

For more information on our Recruitment and HR Services and to see a full list of our available jobs across Ireland, please visit our website www.collinsmcnicholas.ie

This job originally appeared on RecruitIreland.com
Location Galway
Date Added 20 days ago
Apply Link
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